Privacy Policy – ASAP Roadside Rescue

Effective Date: January 1, 2025

ASAP Roadside Rescue (“ASAP,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit our website, request roadside assistance, communicate with us, or participate in our SMS text messaging program.

1. Information We Collect

• Contact Information: Name, phone number, email address, and mailing address.
• Service Information: Vehicle details, service location, and request history.
• Payment Information: Payment card details (processed securely through third-party payment providers).
• Device & Usage Information: IP address, browser type, and interactions with our website or digital forms.
• SMS Consent Information: When you opt in to receive SMS messages, we record your consent, mobile number, and related preferences.

2. How We Use Personal Information

• Provide roadside assistance and related services.
• Communicate service updates, confirmations, and alerts via SMS or email.
• Improve our operations, website functionality, and customer experience.
• Process payments and maintain accurate billing records.
• Comply with applicable laws and protect our legal rights.
• Aggregated or de-identified data may be used internally for analytics and service improvement.

3. SMS Communication and Consent

By providing your mobile number and consenting to receive messages, you agree to receive SMS communications related to services, dispatch notifications, or special offers.

• Message frequency varies by service activity.
• Message and data rates may apply.
• You may opt out at any time by replying STOP to any message.

SMS consent is not shared with third parties. We do not sell, rent, or transfer SMS consent data to any third party or affiliate for marketing or unrelated purposes.

4. How We Share Information

• Service Providers: Licensed towing and roadside partners to complete your service request.
• Vendors: Technology, hosting, and payment processors that perform services on our behalf under confidentiality agreements.
• Legal Requirements: When required by law, regulation, or valid legal process.
• We do not sell or disclose your personal information to third parties for their marketing use.

5. Data Security and Retention

We apply administrative, technical, and physical safeguards to protect your information against unauthorized access, alteration, or misuse. Information is retained only as long as necessary for operational, legal, or contractual obligations.

6. Your Rights and Choices

• Request access to or correction of your personal information.
• Withdraw SMS consent at any time by replying STOP.
• Request deletion of your information where permitted by law.

7. Updates to This Policy

We may update this Privacy Policy periodically to reflect operational or legal changes. Updates will be posted on our website with a revised effective date.

8. Contact Us

ASAP Roadside Rescue
2206 Wilson Road, Newberry, SC 29108
support@asaproadrescue.com
(833) 878-4695